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Why do I see “Policy Processing?”
If you’re trying to make a policy change but see “Policy Processing,” that means your carrier is currently ...
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Why isn’t my policy on file with the state?
Your policy being filed with your state depends on when your insurance was last ON (active). I just signed ...
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Where do I find my Hugo policy documents?
You'll have access to your Hugo policy immediately after you complete sign up. To download your Hugo policy...
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Do you notify the DMV about my policy?
Yes! Once you sign up with Hugo, our insurance partner will automatically send your new insurance informati...
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Why did I receive a state notice (insurance not on file)?
You may have received a notice or form in the mail from your state for one of the following reasons: Your ...
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I need a formal letter (“Letter of Experience”) for my state
State agencies, lienholders, or even dealerships may sometimes request a formal letter on letterhead from y...
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Can Hugo submit verification to ILIVS?
On July 1, 2021, the Illinois Secretary of State's office started a new program to randomly check the insur...