DMV / State Notices

General

• Why do I see “Policy Processing?”

  If you’re trying to make a policy change but see “Policy Processing,” that means your carrier is currently ...

• Why isn’t my policy on file with the state?

  Your policy being filed with your state depends on when your insurance was last ON (active). I just signed ...

• Where do I find my Hugo policy documents?

  You'll have access to your Hugo policy immediately after you complete sign up. To download your Hugo policy...

• Do you notify the DMV about my policy?

  Yes! Once you sign up with Hugo, our insurance partner will automatically send your new insurance informati...

• Why did I receive a state notice (insurance not on file)?

  You may have received a notice or form in the mail from your state for one of the following reasons: Your ...

• I need a formal letter (“Letter of Experience”) for my state

  State agencies, lienholders, or even dealerships may sometimes request a formal letter on letterhead from y...