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Upcoming changes to Hugo in Pennsylvania
We have some important changes to Hugo in Pennsylvania. Starting on August 26, 2024, members who request a ...
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Changes to coverage limits
Starting on July 1st 2024, Hugo will only offer minimum coverage limits on all new policies. If your policy...
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Does Hugo work with Uber, Lyft, or other food delivery services?
Unfortunately our policies at Hugo do not extend to ride share driving or food delivery. This includes Uber...
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I’m a Hugo member and need to add a lienholder
We have a self-serve feature that lets you make instant policy changes right from your Hugo account.To add ...
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I need to file a claim
We here at Hugo are your broker and are not part of the claims process, but we’re always here to help direc...
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How do I get my insurance card?
At Hugo, we don’t send paper insurance cards to our drivers. Instead, you can easily access proof of insura...
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How does Hugo work?
How Hugo works all depends on your coverage plan.If you have a Basic Plan: Our Hugo Basic Plan works very m...
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How do I add a vehicle to my Hugo policy?
You’ll have the opportunity to add a second vehicle to your policy in two ways: 1. At sign up: We'll ask yo...
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I’m a lienholder and need to verify coverage
To verify coverage for a mutual customer, please visit our lienholder page by clicking here. You'll need th...
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How do I add another driver to my Hugo policy?
You’ll have the opportunity to add and exclude drivers from your policy in two ways: 1. At sign up: We'll a...
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How do I make changes to my policy?
To make changes to your Hugo policy - like adding or removing a driver or vehicle – follow these steps: 1. ...
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Can I get full coverage?
If we offer full coverage in your state, you'll be able to view your full coverage quote by tapping the "Fu...
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How do I cancel my insurance?
Cancelling your insurance with Hugo is simple. Log in to your Hugo account here. Turn off your coverage. ...
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Does Hugo offer SR-22s?
Unfortunately, we don't offer SR-22s at this time. We're sorry about that. If you need an SR-22, we like to...
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What kind of car insurance policy does Hugo offer?
We currently offer the Hugo Basic plan in all States we serve.Basic Plan The Hugo Basic plan is a tradition...
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When does my Hugo policy start?
After you sign your policy, pay, and checkout, your policy with us will start immediately.Please note, it c...
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Does Hugo cover rental cars?
If you have a Hugo Full Coverage plan, it's likely that you can add rental coverage to your policy. Unfortu...
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Does Hugo offer roadside assistance?
Unfortunately, we do not currently offer roadside or towing coverages. If you do require this kind of servi...