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My insurance payment failed but I'm still seeing a charge on my card?
If you tried to make a payment in your member account and it didn't go through, you might still see a tempo...
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What happens if I run out of money and can't reload my Hugo account?
At Hugo, we’ve got your back. If your balance is empty and you don't have enough money to add to your accou...
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How do I turn on Auto Reload?
When you turn on Auto Reload, we'll automatically reload your Hugo account with enough money to cover 3, 7,...
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How do I add money to my Hugo account?
At Hugo, adding money to your account is easy.To reload your account:1.Login to your Member Account: Click ...
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What kind of payment does Hugo accept?
You can pay for Hugo using any debit, prepaid, or credit card. We've set up all payments to be done online ...
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What is this notification that my balance is running low?
Notifications at Hugo follow insurance regulations unique to your state. This means that we're required, by...
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How do I request a refund?
You can request a refund for most of the unspent money in your Hugo account, but we do require you leave en...
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I need more time to pay - can you keep me covered?
If your Hugo account is empty and you can’t reload it right now but need to stay insured - don’t panic.We o...
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Is Hugo online-only?
From signing up for coverage to reloading your account, Hugo is set up so you can do everything online, wit...