Payments

General

• My insurance payment failed but I'm still seeing a charge on my card?

  If you tried to make a payment in your member account and it didn't go through, you might still see a tempo...

• What happens if I run out of money and can't reload my Hugo account?

  At Hugo, we’ve got your back. If your balance is empty and you don't have enough money to add to your accou...

• How do I turn on Auto Reload?

  When you turn on Auto Reload, we'll automatically reload your Hugo account with enough money to cover 3, 7,...

• How do I add money to my Hugo account?

  At Hugo, adding money to your account is easy.To reload your account:1.Login to your Member Account: Click ...

• What kind of payment does Hugo accept?

  You can pay for Hugo using any debit, prepaid, or credit card. We've set up all payments to be done online ...

• What is this notification that my balance is running low?

  Notifications at Hugo follow insurance regulations unique to your state. This means that we're required, by...