Using Hugo
General
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Why is Hugo requesting my location?
In certain states, Hugo needs to check your location in order to start your coverage. Checking location hel...
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What happens if I schedule my insurance to turn OFF when my account is empty?
At Hugo, we try to give you maximum flexibility over when and how you pay for insurance. That's why we offe...
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I have a Hugo Flex plan - why does Hugo recommend I turn ON my insurance once a week?
The following does not apply to members with a Hugo Basic plan. Our Hugo Basic Plan is designed to remain O...
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How do I change my account information (phone, email, payment card)?
To make changes to your email address, phone number, or payment card, follow the steps below:1. Login to yo...
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How do I turn my insurance ON and OFF?
Hugo offers three coverage options: Flex, Basic, and Full. Learn more about what each plan offers here. If ...
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Does Hugo have an app?
We don't yet have a native app, but we're working on it! Until then, you can access your Hugo member accoun...
