Using Hugo

General

• Why is Hugo requesting my location?

  In certain states, Hugo needs to check your location in order to start your coverage. Checking location hel...

• What happens if I schedule my insurance to turn OFF when my account is empty?

  At Hugo, we try to give you maximum flexibility over when and how you pay for insurance. That's why we offe...

• How do I change my account information (phone, email, payment card)?

  To make changes to your email address, phone number, or payment card, follow the steps below:1. Login to yo...

• How do I turn my insurance ON and OFF?

  With our Hugo Basic plan, you can request a policy cancellation at any time by turning OFF your insurance. ...

• Does Hugo have an app?

  Hugo will be launching a native app soon. Until then, adding the Hugo progressive app to your phone's home ...

• If I turn OFF my insurance, will the DMV know? Do I stay registered?

  With our Hugo Basic plan, you can think of turning OFF your insurance as cancelling your insurance policy. ...