Using Hugo

General

• Why did an adjuster from First Acceptance contact me?

  When you or another driver file a claim, it’s handled by your carrier’s claims department. Your carrier is ...

• Why is Hugo requesting my location?

  In certain states, Hugo needs to check your location in order to start your coverage. Checking location hel...

• What happens if I schedule my insurance to cancel when my account is empty?

  At Hugo, we try to give you maximum flexibility to choose when and how you pay for insurance. That's why we...

• How do I change my account information (phone, email, payment card)?

  To make changes to your email address, phone number, or payment card, follow the steps below:1. Login to yo...

• How do I start and cancel my insurance coverage?

  With our Hugo Basic plan, you can request a policy cancellation at any time.* Here's how to do this:1.  Log...

• Does Hugo have an app?

  Hugo will be launching a native app soon. Until then, adding the Hugo progressive app to your phone's home ...