In certain states, Hugo needs to check your location in order to start your coverage. Checking location helps you by increasing the chances of payout in a claims event. It will never impact your price.
When you share location, Hugo only receives your approximate location at the time your coverage starts. Hugo does not request or collect location on an on-going basis while you drive. We will ask for your consent before we check location.
Read below on how to share location with Hugo, based on the device and internet browser you are using.
On mobile
1. Go to Settings in your phone.
2. Scroll down and select Privacy & Security.
3. Tap on Location Services.
4. Check Location services are toggled ON.
3. Next, scroll down to find your browser - this could be Safari Websites - and select it.
4. Select While Using the App from the list, and make sure Precise Location is toggled on.
5. Return to your Hugo app to finish.
1. In your phone browser, to the right of the address bar, tap on the three dots “more” icon.
2. In the panel that opens, scroll down and tap on Site Settings.
3. Select Location.
4. Ensure location is enabled at the top of the screen (not blocked).
5. After location is enabled, select "Expand all requests" and find app.withhugo.com in the list below. Tap on app.withhugo.com and then choose “Allow” to set your location sharing preference.
Please note, app.withhugo.com may be listed under your Blocked list of sites when inside the Location tab.
6. Return to your Hugo member account to complete payment.
* If you continue to have trouble, please make sure your phone’s operating system has location sharing turned on and that the location permission is enabled for your browser (Chrome, Safari, etc.) Here’s a helpful guide for Android users on Samsung phones and on Google phones.
On desktop
1. Click on the lock icon on the address bar of your browser to open the popup.
2. In the popup menu, click on Site settings. This will open settings in a new browser window.
3. In Privacy and Security, select Location > Allow.
4. Return to your Hugo app to finish.
1. Click on the lock icon on the address bar of your browser to open the popup.
2. Toggle location to ON.
3. Return to your Hugo app to finish.
1. In the top menu, click on Safari then Settings.
2. In the top menu bar, click Websites.
3. Click on Location in the left menu, then on the right side, select Allow for app.withhugo.com.
4. Return to your Hugo app to finish.
Opera on Mac is a slightly longer process, as it requires enabling location on a system level. You can either try on an alternative browser if you have one, or follow these steps.
1. Click Command + space bar to open your Mac search function.
2. In the input that appears, enter System settings then the return key to Enter. This will open your system settings.
3. Go to Privacy and Security, select Location Services.
4. Toggle ON for Opera.
5. Return to your Hugo app in Opera. Click on the lock icon on the address bar of your browser to open the popup. Toggle Location on.
6. Continue to finish.
1. Click on the lock icon on the address bar of your browser to open the popup.
2. In the popup menu, select Allow from the location dropdown.
3. Return to your Hugo app to finish.
1. In the top menu, click on Firefox then Settings.
2. In the left menu, select Privacy & Security.
3. Scroll down to Permissions and next to Location, click on Settings...
4. Under Website, find app.withhugo.com and select Allow then click Save Changes.
5. Return to your Hugo app to finish.
Troubleshooting
Don't have another browser? Common browsers for each operating system are listed below.
Common browsers for iPhone: Safari (default), Chrome, Firefox, Edge, Brave, DuckDuckGo.
Common browsers for Android: Chrome (default), Firefox, Edge, Brave, DuckDuckGo.
Commong browsers for MacOS (desktop): Safari (default), Chrome, Firefox, Brave, Edge.
Common browsers for PC: Microsoft Edge (default), Chrome, Firefox, Brave.
There are multiple location enabling interfaces (Share my Location, Maps, other browsers) that look identical, which is confusing! So please ensure you are in enabling location for the correct app by going through the steps above and ensuring you are enabling location for your browser, and not something else.