If your Hugo account is empty and you can’t reload it right now but need to stay insured - don’t panic.
We offer all Hugo members a temporary coverage extension, because we know life is unpredictable.*
Here’s how it works:
- On your last day of paid coverage, we'll send you an email and text alert that your Hugo account is empty.
- To keep your insurance active, login to your account and click “Extend my coverage” on your dashboard.
- We’ll tell you how many extra days you’re eligible for.
- Confirm and claim your extension. Your insurance will now stay on through the end of your extension period, and you’ll owe your flat daily rate for each day used (no extra fees or interest).
- To keep your coverage active, repay any balance owed before the end of your extension period and top up your Hugo account. Repaying your owed balance allows you to claim an additional extension if you need it. If you don’t repay and add money before the end of your extension period, your insurance will cancel.
*Coverage extension is not available in South Carolina. Members in South Carolina who are not able to reload their account by their due date will be granted up to 16 days of grace period. Coverage will remain active during this time, and members are responsible for repaying each day of grace period that they use. After 16 days of grace period, members who are still unable to make a payment will be cancelled for nonpayment.