How does Hugo work?
With Hugo, you can only pay for car insurance on days that you actually drive your car. Instead of getting...
When does my coverage start?
Your coverage starts immediately after signing your policy paperwork and completing check out.
Will the DMV know that I have insurance?
Yes! Once you sign up with Hugo, our insurance partner will automatically send your new insurance informati...
How do I get my insurance card?
At Hugo, we don’t send paper insurance cards to our drivers. Instead, you can easily access proof of insura...
How do I turn my car insurance On and Off?
As long as you have a day of coverage in your Hugo member account, you can turn your insurance On and Off i...
How do I change my phone number on file?
To change your phone number on file, log in to your member account and click on Manage Account, then click ...
I can’t find the Hugo number on my phone – what is it again?
For turning your insurance on or off, reloading your account, and getting proof of insurance, you can text ...
How do I contact customer support?
You can email us at firstname.lastname@example.org or call us at 515-303-2410 and one of our Customer Success reps wi...