Using Hugo
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What happens if I schedule my insurance to turn OFF when my account is empty?
At Hugo, we try to give you maximum flexibility over when and how you pay for insurance. That's why we offe...
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Why can my daily rate change when I turn on my insurance?
The following insurance regulations currently apply only to Hugo drivers in OH, IN, FL, GA, AL, and TN. At ...
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Why does Hugo recommend I turn ON my insurance once a week?
We here at Hugo aim to make insurance as easy - and simple - as possible. This includes protecting your reg...
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How does Warning Period work?
Warning period is a 10-day grace period following your last billing notice. We send you your billing notice...
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How do I change my account information (phone, email, payment card)?
To make changes to your email address, phone number, or payment card, follow the steps below:1. Login to yo...
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How do I turn my insurance ON and OFF?
Hugo currently serves the great states of CA, IL, OH, GA, FL, AL, and TN. Hugo offers three coverage option...
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How does Hugo work?
Hugo currently serves the great states of IL, OH, FL, and GA. Depending on your state, Hugo offers up to th...
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Does Hugo have an app?
We don't yet have a native app, but we're working on it! Until then, you can access your Hugo member accoun...
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If I turn OFF my insurance, will the DMV know? Do I stay registered?
If your insurance is OFF for 7 days or more, our insurance partner is obligated to notify the DMV of a laps...
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What is this notification that my balance is running low?
Notifications at Hugo follow insurance regulations unique to your state. This means that we're required, by...
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How do I withdraw money from my Hugo account?
You can withdraw most of your money from your Hugo account, but we do require you leave enough money in you...
