Using Hugo
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Why do I see “Policy Processing?”
If you’re trying to make a policy change but see “Policy Processing,” that means your carrier is currently ...
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What happens if I schedule my insurance to turn OFF when my account is empty?
At Hugo, we try to give you maximum flexibility over when and how you pay for insurance. That's why we offe...
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Why did my daily rate increase?
The following insurance regulations do not apply to drivers in IL or CA. Depending on the type of Hugo plan...
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I have a Hugo Flex plan - why does Hugo recommend I turn ON my insurance once a week?
The following does not apply to members with a Hugo Basic plan. Our Hugo Basic Plan is designed to remain O...
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How does Warning Period work?
Warning period is a 10-day grace period following your last billing notice. We send you your billing notice...
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How do I change my account information (phone, email, payment card)?
To make changes to your email address, phone number, or payment card, follow the steps below:1. Login to yo...
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How do I turn my insurance ON and OFF?
Hugo offers three coverage options: Flex, Basic, and Full. Learn more about what each plan offers here. If ...
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How does Hugo work?
Depending on your state, Hugo offers up to three coverage options: Flex, Basic, and Full. Learn more about ...
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Does Hugo have an app?
We don't yet have a native app, but we're working on it! Until then, you can access your Hugo member accoun...
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If I turn OFF my insurance, will the DMV know? Do I stay registered?
With our Hugo Basic plan, you can think of turning OFF your insurance as cancelling your insurance policy. ...
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What is this notification that my balance is running low?
Notifications at Hugo follow insurance regulations unique to your state. This means that we're required, by...
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How do I withdraw money from my Hugo account?
You can withdraw most of your money from your Hugo account, but we do require you leave enough money in you...
