Top articles
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Does Hugo work with Uber, Lyft, or other food delivery services?
Unfortunately our policies at Hugo do not extend to ride share driving or food delivery. This includes Uber...
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I need help logging in
Once you've created your Hugo account, there are a few ways to log in. First Step Go to our log in page....
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Why did I receive a state notice (insurance not on file)?
You may have received a notice or form in the mail from your state for one of the following reasons: Your ...
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I need a formal letter (“Letter of Experience”) for my state
State agencies, lien holders, or even dealerships may sometimes request a formal letter on letterhead from ...
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I’m a lien holder and need to verify coverage
To verify coverage for a mutual customer, please visit our lien holder page by clicking here. You'll need t...
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I need more time to pay - can you keep me covered?
If your Hugo account is empty and you can’t reload it right now but need to stay insured - don’t panic. We ...
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How do I make changes to my policy?
To make changes to your Hugo policy - like adding or removing a driver or vehicle – follow these steps: 1. ...
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Can I get full coverage?
If we offer full coverage in your state, you'll be able to view your full coverage quote by tapping the "Fu...
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Can Hugo submit verification to ILIVS?
On July 1, 2021, the Illinois Secretary of State's office started a new program to randomly check the insur...
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Hugo is leaving California
Our insurance partner, SafeAuto, is stopping operations in California. As a result, Hugo will no longer be ...
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My carrier is changing from SafeAuto to First Acceptance?
Hugo is switching our insurance partner from SafeAuto to First Acceptance, starting on 05/03/2023. As of 05...
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How do I cancel my insurance?
Cancelling your insurance with Hugo is simple. Log in to your Hugo account here. Turn off your coverage. ...
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Does Hugo offer SR-22s?
Unfortunately, we don't offer SR-22s at this time. We're sorry about that.If you need an SR-22, we like to ...
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What kind of car insurance policy does Hugo offer?
Hugo offers three coverage options: Flex, Basic, and Full. Learn more about what each plan offers below. Fl...
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How much does Hugo cost?
What you'll pay for a day of insurance with Hugo depends on a variety of factors unique to you as the drive...
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Why can’t you offer me insurance with Hugo?
We’re sorry about that. Insurance is based on many factors which are unique to an individual and, unfortuna...
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How do I get a quote?
At Hugo, you can get a quote in under a minute, and get insurance in under 5 minutes. To get a quote, click...
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When does my Hugo policy start?
After you sign your policy, pay, and checkout, your policy with us will start immediately.Please note, it c...
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How do I reach customer support?
Our customer success reps are always available to answer any questions you have about driving with Hugo. Yo...
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Does Hugo cover rental cars?
If you have a Hugo Full Coverage plan, it's likely that you can rental coverage to your policy. Unfortunate...
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Where did these excluded drivers come from?
Your policy should include ("cover") anybody who lives with you and is old enough to drive, or doesn't live...
