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Top articles

  • I need more time to pay - can you keep me covered?

    If your Hugo account is empty and you can’t reload it right now but need to stay insured - don’t panic. We ...

    Pete P.
    August 18, 2022 17:34
  • I need help logging in

    Once you've created your Hugo account, there are a few ways to log in.    First Step Go to our log in page....

    David B.
    July 12, 2022 07:20
  • How do I make changes to my policy?

    To make changes to your Hugo policy - like adding or removing a driver or vehicle – follow these steps:1. L...

    Pete P.
    August 03, 2021 18:11
  • How do I cancel my insurance?

    Cancelling your insurance with Hugo is simple.  Log in to your Hugo account here. Turn off your coverage. ...

    David B.
    June 24, 2022 17:37
  • Does Hugo offer SR-22s?

    Unfortunately, we don't offer SR-22s at this time. We're sorry about that.If you need an SR-22, we like to ...

    Pete P.
    August 03, 2021 18:21
  • Can I get full coverage?

    Yes, full coverage is currently available to drivers in IL, OH, and IN.To view your full coverage quote, se...

    Pete P.
    February 06, 2020 19:52
  • Can Hugo submit verification to ILIVS?

    On July 1, 2021, the Illinois Secretary of State's office started a new program to randomly check the insur...

    Pete P.
    December 20, 2021 18:41
  • What kind of car insurance policy does Hugo offer?

    Hugo offers three coverage options: Flex, Basic, and Full. Flex and Full are only offered in Illinois and C...

    Pete P.
    August 03, 2021 18:20
  • How much does Hugo cost?

    What you'll pay for a day of insurance with Hugo depends on a variety of factors unique to you as the drive...

    Pete P.
    August 03, 2021 18:09
  • Why can’t you offer me insurance with Hugo?

    We’re sorry about that. Insurance is based on many factors which are unique to an individual and, unfortuna...

    Pete P.
    August 02, 2021 22:19
  • How do I get a quote?

    At Hugo, you can get a quote in under a minute, and get insurance in under 5 minutes. To get a quote, click...

    Pete P.
    August 02, 2021 22:18
  • When does my Hugo policy start?

    After you sign your policy, pay, and checkout, your policy with us will start immediately.Please note, it c...

    Pete P.
    August 02, 2021 22:17
  • How do I reach customer support?

    Our customer success reps are always available to answer any questions you have about driving with Hugo. Yo...

    Pete P.
    August 02, 2021 22:16
  • Does Hugo cover rental cars?

    Yes! You can add rental coverage to your Hugo Full Coverage plan. Unfortunately, we don't offer rental cov...

    Pete P.
    August 02, 2021 22:15
  • Where did these excluded drivers come from?

    Your policy should include ("cover") anybody who lives with you and is old enough to drive, or doesn't live...

    Pete P.
    February 06, 2020 20:03
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