Pete P.
Activity overview
Latest activity by Pete P.-
Pete P. created an article, Does Hugo work with Uber, Lyft, or other food delivery services?
Unfortunately our policies at Hugo do not extend to ride share driving or food delivery. This includes Uber, Lyft, Instacart, Door Dash, and other app-based services.
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Pete P. created an article, Hugo is leaving California
Our insurance partner, SafeAuto, is stopping operations in California. As a result, Hugo will no longer be able to provide services in California. Will I still have coverage? Yes, you will remain c...
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Pete P. created an article, Why do I see “Policy Processing?”
If you’re trying to make a policy change but see “Policy Processing,” that means your carrier is currently uploading your policy details. This policy processing can take place when you first sign u...
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Pete P. created an article, I’m a Hugo member and need to add a lien holder
We have a self-serve feature that lets you make instant policy changes right from your Hugo account.To add a lien holder to your policy, first login to your Hugo member account.Next, make sure your...
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Pete P. created an article, I’m a lien holder and need to verify coverage
To verify coverage for a mutual customer, please visit our lien holder page by clicking here. You'll need the VIN, policyholder's zip code, and policy holder's last name to verify.Please note, Hugo...
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Pete P. created an article, I need a formal letter (“Letter of Experience”) for my state
State agencies, lien holders, or even dealerships may sometimes request a formal letter on letterhead from your agent or carrier demonstrating evidence of coverage as of a specific date. We can gen...
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Pete P. created an article, Why isn’t my policy on file with the state?
Your policy being filed with your state depends on when your insurance was last ON (active). I just signed up for a Hugo policy, or recently reinstated my Hugo policy: When you sign up for an insur...
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Pete P. created an article, Why did I receive a state notice (insurance not on file)?
You may have received a notice or form in the mail from your state for one of the following reasons: Your policy is not on file with the state, due to a systems error Your coverage was not active ...
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Pete P. created an article, My insurance payment failed but I'm still seeing a charge on my card?
If you tried to make a payment in your member account and it didn't go through, you might still see a temporary "pending" charge on your bank statement. This is because our payment processor - in ...
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Pete P. created an article, My carrier is changing from SafeAuto to First Acceptance?
Hugo is switching our insurance partner from SafeAuto to First Acceptance, starting on 05/03/2023. As of 05/03/2023, new Hugo policies in Ohio and Indiana will be backed by First Acceptance, and Hu...