Pete P.

Starting on July 1st 2024, Hugo will only offer minimum coverage limits on all new policies. If your policy carries coverage limits that are greater than the state required minimum, read below to s...

Unfortunately our policies at Hugo do not extend to ride share driving or food delivery. This includes Uber, Lyft, Instacart, Door Dash, and other app-based services.

In certain states, Hugo needs to check your location in order to start your coverage. Checking location helps you by increasing the chances of payout in a claims event. It will never impact your pr...

If you’re trying to make a policy change but see “Policy Processing,” that means your carrier is currently uploading your policy details. This policy processing can take place when you first sign u...

We have a self-serve feature that lets you make instant policy changes right from your Hugo account.To add a lienholder to your policy, first login to your Hugo member account.Next, make sure your ...

To verify coverage for a mutual customer, please visit our lienholder page by clicking here. You'll need the VIN, policyholder's zip code, and policy holder's last name to verify.Please note, Hugo ...

State agencies, lienholders, or even dealerships may sometimes request a formal letter on letterhead from your agent or carrier demonstrating evidence of coverage as of a specific date. We can gene...

Your policy being filed with your state depends on when your insurance was last ON (active). I just signed up for a Hugo policy, or recently reinstated my Hugo policy: When you sign up for an insur...

You may have received a notice or form in the mail from your state for one of the following reasons: Your policy is not on file with the state, due to a systems error Your coverage was not active ...

If you tried to make a payment in your member account and it didn't go through, you might still see a temporary "pending" charge on your bank statement.  This is because our payment processor - in ...