The following does not apply to members with a Hugo Basic plan. Our Hugo Basic Plan is designed to remain ON. If you have our Hugo Basic Plan and turn OFF, the DMV is notified of a lapse within 24 hours.
If you have our Hugo Flex plan and turn OFF your insurance for 7 days or more, our insurance partner is required by law to notify the DMV of a lapse in insurance. When this happens, the DMV will mail you an Intent to Suspend notice to let you know that they no longer have record of your insurance. This notice will provide a date in the future (typically 30 days) that your registration will be suspended.
The good news is the fix is easy! To avoid any lapse – and any notices from the DMV – we recommend you turn ON your insurance at least 1x/week.
To make this as easy as possible, we've built Registration Protection. Turn on Registration Protection from your Hugo member account and we'll send you a text message reminder after your insurance has been OFF for 5 days. This gives you plenty of time to login to your Hugo account and turn ON.
Our Hugo Basic Plan is designed to remain ON. If you have our Hugo Basic Plan and turn OFF, the DMV is notified of a lapse within 24 hours.